Web Connect Help


Kemba members, if you are getting this screen upon logon to Web Connect or you are having difficulty using Web Connect, please read below.

Users of Microsoft Internet Explorer version 6: make sure you DO NOT disable "cookies" or Web Connect will fail to work.

If you don't remember your access code click the "E-Sign Up / Access Code" link on our web site.

  • Web Connect requires either Microsoft Internet Explorer version 6 or Netscape Communicator / Navigator version 7 with 128bit encryption in order to view your account info and the other features such as our E-Statement and E-Notice service without any problems. If you are having difficulty connecting to or other errors within Web Connect then please read the instructions below to upgrade your PC. Note: You must download AND then RUN the file you downloaded to upgrade. Simply downloading the file(s) DOES NOTupgrade your PC.

  • Microsoft Internet Explorer Windows 98/98SE/ME/NT Users:
    Kemba requires users to upgrade to Microsoft Internet Explorer version 6 with 128bit encryption.
    Microsoft Internet Explorer users click here to upgrade

    Users of Windows 2000 need to download the above and also need to download the high encryption pack. Click here.

    Users of older operation systems such as Windows 95 or other can download the 128bit encryption pack here

  • Netscape Communicator/Navigator 95/98/98SE/ME/NT/2000 PC Users:
    Kemba requires users to upgrade to Netscape Communicator version 7 with 128 bit encryption.
    Netscape users click here to upgrade.
  • AOL users clickhere to upgrade.
  • MSN users clickhere to upgrade.
  • Mac users:
    Kemba has noticed that some Mac users using Netscape have had problems accessing Web Connect. At this time we recommend those users to download Microsoft Internet Explorer. Macintosh users click here to download Microsoft Internet Explorer version 5
  • DSL/Cable/Internet access from work users:
    Users of DSL/Cable Internet service providers such as "Zoomtown", "RoadRunner", "@Home", etc. should have no problem connecting to Web Connect unless the default settings have been changed.  For example, if PC software was wiped-out and restored.  If you have problems connecting, please contact these vendors first to make sure your network settings are correct.  If you access Web Connect from work and have problems connecting, please contact your network administrator first to see if your PC is set-up properly.

If you do remember your access code and the above information does not solve your problem, please leave Kemba a message in your "My Messages" within Web Connect detailing the exact problem you are having. You can also contact us.